FAQ

Most frequently asked questions

Ordening

Yes, of course. You will receive an order confirmation by email directly after placing your order.

Please check your spams first.

No result? Please send an email via our contact form CONTACT US and we will resend the confirmation.

Send us an email via our contact form CONTACT US with your order confirmation and we will cancel the delivery.

Since we produce in a lean pull-based system we produce every ADpad under demand. Therefore cancelling is only possible until we have started our production process which is between 4-8 hours from the order.

Yes, but please send us an email immediately via our contact form CONTACT US

Since we produce in a lean pull-based system we produce every ADpad under demand. Therefore cancelling is only possible until we have started our production process which is between 4-8 hours from the order.

Please send us an email via our contact form CONTACT US with your Order ID, we will make the invoice available to you within a few days.

Please contact us immediately via our contact form CONTACT US 

Depending on the order status, we will do our best to make the desired changes in your order and let you know asap. If the status allows the change, you will get a new order confirmation.

Please contact us immediately via our contact form CONTACT US and start the ordering process again.

We will make sure that there is no doublette.

You will find all details how to proceed in our Billing Details within the ordering process.

Please see our Privacy Policy.
All your personal and bank data are safe.
Our checkout page uses SSL (Secure Sockets Layer)

Payments

Yes we do. Please refer to our Billing Details within the ordering process.

Please double check your shipping and billing details. Are they complete and correct?

Try to check out using a different web browser.

If you still cannot complete the payment contact us via our contact form CONTACT US resp. your bank.

Shipping & Delivery

Yes, of course. 

Please mind that sometimes the shipping cost of the order may be higher than the price of the order itself. In that case, we will contact you to decide what to do.

We ship by mail worldwide

Shipment will be free of charge
– for EU if the order value is at least 50 euros
– Out of the European Union, if the order value is at least 100 euros

Depending on the total order weight and the destination country, shipping costs vary. Please see below:

SPAIN
· Up to 1.00 Kg: 4.00€
· From 1.00 Kg: 6.00€

EU
· Up to 0,50 Kg: 8.00€
· 0.50 to 1.00 Kg: 10.00€
· from 1.00 kg.: 15.00€

OTHER COUNTRIES
· Up to 0,5 Kg: 8.00€
· 0.50 to 2.00 kg: 18.00€
· 2.00 to 5.00 kg: 50.00€

We usually have your order ready within 1 day after placing the order. 

Delivery times depend on the country the order has to be shipped, the average time is 5 to 7 business days in Europe, overseas might take up to 15 business days.


If you need our products urgently, please CONTACT US

If you haven´t received your order within 16 business days, please CONTACT US

We are sorry, but this is beyond our knowledge since we are not in control of such kinds of charges. In some countries, your order may be subject to taxes.

Moreover, customs policies and import taxes vary from country to country. Our shipping costs cover delivery to your given address, but do not include local duties or taxes at the point of import. This is at your responsibility (see our Terms).

All necessary documents for customs/border control are included in your shipment, but we cannot take responsibility for your country’s assessment of these documents, the time it takes and the import taxes charged. If you’re unsure about your country´s import policy, please kindly check with the authorities.

Returns

If you need to return your Actio.Design product, please mind that the return period is 15 days after receipt. Please send your request via CONTACT US to clarify if it is an exchange or refund request.

Once we’ve received your items back, we’ll process your refund. Please note that the return will have to meet the following regulations:

  • Items must not be used
  • Items must be returned in the original packaging (all intact)
  • The rerun must be packed properly
  • The return must include all order documents resp. a note with your complete order details
  • Otherwise, we cannot accept the return for an exchange or refund.

Please mind that the buyer has to bear the return postage.

In case the order product might arrive damaged, please CONTACT US.

Any items returned are your responsibility until they reach our premises, so we suggest that you use a tracked delivery method and keep proof of postage. 

Refunds should take no longer than 7-10 days following receipt of your product, and refunds are only made to the original payment method. If you choose to return your whole order, we will refund the cost of the items, but please note that custom products are non-refundable. If you reject your delivery and it is returned to us, the cost of the returned items will be refunded; your statutory rights are not affected by our returns policy.

If the product is not to your liking or is not what you expected it is possible to return it. 

You have a period of 15 days from receipt of order confirmation. The return shipping costs are paid by the buyer.

For returns please CONTACT US indicating name and Order ID and we will reply as soon as possible with a return address.

We are sorry about that. If the product has defects or faults, the returns will be at our expense and we will replace the product as soon as possible. Please CONTACT US us to clarify the details.

Login/Account

Once you have signed in to your account, you can change your password and update your details at any time.

If you’re still unable to log in, please our Customer Service on CONTACT US.

You can request a new password by clicking on the link Forgot your password?

We will automatically send you an email to reset it. Please make sure you are able to receive our message, i.e. that it is not blocked by your spam filter

Please refer to our Privacy Policy

Customer Service

We would be happy to read your feedback. Please CONTACT US

Contact

For any further questions